Privacy policy

Quick Summary

  • We collect personal information to process orders, provide customer support, and improve the store.
  • We share information with trusted service providers (e.g., Shopify, payment processors, delivery partners) only as needed.
  • We use cookies and similar technologies for site functionality and performance.
  • You can request access, correction, or deletion of your personal data (subject to legal requirements).
  • By using our site, you agree to this Privacy Policy.

1) Who We Are

This website is operated by BrickLane (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

2) What Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Order details: name, email address, phone number, billing and delivery address, items purchased, and order notes
  • Payment information: payment status and transaction identifiers (payment card details are handled by our payment providers)
  • Account information: if you create an account (e.g., login details and saved addresses)
  • Customer support information: messages you send us, images you provide, and related details
  • Device and usage information: IP address, browser type, device information, pages viewed, and interactions with the site
  • Cookies and similar technologies: used for site functionality, analytics, and personalisation where applicable

3) How We Use Your Information

We use personal information to:

  • Process and fulfil your orders (including payment processing, delivery, and returns handling)
  • Communicate with you about your order, shipping updates, and customer support requests
  • Detect and prevent fraud, unauthorised transactions, and security issues
  • Improve store performance, usability, and product offering
  • Comply with legal obligations and enforce our policies
  • Send marketing messages where you have consented or where permitted by law (you can opt out at any time)

4) How We Share Your Information

We share personal information only when necessary, including with:

  • Shopify: our ecommerce platform provider
  • Payment providers: to process payments and prevent fraud
  • Delivery and logistics partners: to dispatch and deliver your order
  • Service providers: analytics, email delivery, customer support tools, and site performance services
  • Legal authorities: if required to comply with law, regulation, or legal process

We do not sell your personal information.

5) Cookies & Analytics

We use cookies and similar technologies to operate the site, remember preferences, analyse performance, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect certain site functions.

6) Marketing Communications

If you opt in to marketing communications, we may send you updates, product launches, and promotions. You can unsubscribe at any time using the link provided in marketing emails or by contacting us.

7) Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to fulfil orders, maintain business records, resolve disputes, and comply with legal requirements.

8) Your Rights

Depending on your location and applicable laws, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain processing. We may need to verify your identity before fulfilling requests.

Some requests may be limited where we have legal obligations to retain information (e.g., for tax, accounting, or fraud prevention).

9) International Transfers

Our service providers (including Shopify) may process personal information outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable law.

10) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11) Children’s Privacy

Our store is not intended for children. We do not knowingly collect personal information from individuals under the age of 13 (or the minimum age defined by applicable law). If you believe a child has provided personal information, please contact us.

12) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

Contact

For questions about this Privacy Policy or your personal data, contact us at: bricklane.connect@gmail.com