Shipping policy

Quick Summary

  • We offer worldwide tracked shipping.
  • Orders are processed within 1–3 business days, then typically delivered within 4–12 business days depending on your region (see below).
  • All taxes included where stated at checkout (duties/VAT covered where applicable).
  • Please ensure your delivery address is correct — delivery issues caused by incorrect details are the customer’s responsibility.
  • Military (APO/FPO/DPO), remote and territory addresses may need an extra shipping charge — we'll contact you before shipping.
  • If you need delivery by a specific date, contact us before ordering to confirm feasibility.

Shipping Destinations

We ship worldwide unless restricted by local regulations or carrier limitations. If we are unable to ship to your destination, we will contact you and arrange a cancellation and refund.

Processing Times

Orders are typically processed within 1–3 business days. During high-demand periods, limited drops, or peak seasons, processing may take longer.

Once your order is dispatched, you will receive tracking details via email where available.

Estimated Delivery Times

Delivery estimates are provided in business days and begin once the parcel has been dispatched. Typical delivery times by region:

  • United Kingdom: 4–6 business days
  • Singapore: 4–6 business days
  • European Union: 5–7 business days
  • United States: 5–8 business days
  • Australia: 5–8 business days
  • All other destinations: 8–12 business days

Actual delivery may vary based on destination, carrier capacity, customs processing, weather, and peak periods. Please note that delivery estimates are not guarantees.

Military, Remote & Territory Addresses

Shipping to some addresses costs significantly more than our standard rates. This includes military addresses (APO, FPO and DPO), Hawaii, Alaska, Puerto Rico and other US territories, and remote or hard-to-reach areas in any country.

If your order is going to one of these addresses, we may contact you to request an additional shipping charge before it is dispatched. If you prefer not to pay the extra charge, or we can't reach you within 5 business days, we will cancel the order and issue a full refund. Delivery to these addresses may also take longer than the estimates above.

Tracked Delivery

We aim to ship all orders with tracking. Tracking updates may take 24–72 hours to appear after dispatch, depending on the carrier.

Taxes, Duties & VAT

Where stated on the product page or at checkout, taxes are included and duties/VAT are covered where applicable. In certain destinations, local authorities may apply additional requirements or fees outside our control (for example, verification, documentation, or local handling charges). Any such fees charged by local authorities are the customer’s responsibility unless explicitly stated otherwise at checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or being unclaimed, re-shipping fees may apply. If re-shipping isn’t possible, any refund issued will exclude shipping/handling costs (if any), except where required by applicable law.

Failed Delivery, Unclaimed Parcels & Returns to Sender

Carriers may return parcels to sender if delivery attempts fail, the address is incomplete, or the parcel is not claimed in time. In such cases we can, where possible, re-ship the parcel (fees may apply). If re-shipping is not possible, we may issue store credit or a refund excluding shipping/handling costs (if any), except where required by applicable law.

Delivery Delays

Delays can occur due to customs clearance, carrier disruptions, weather, peak periods, or destination-specific restrictions. Delivery delays alone do not qualify for refunds or compensation, except where required by applicable law.

Lost / Stolen Parcels

If tracking shows “delivered” but you cannot locate the parcel, please check with household members/building management and contact the carrier. We may assist with an investigation where possible, but we cannot guarantee a replacement or refund for theft after confirmed delivery, except where required by applicable law.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Please refer to our Refund Policy for eligibility and resolution options.

Contact

For shipping questions, email us at: bricklane.connect@gmail.com